The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
No siree! We use wireless 4G technology so you don’t need a landline. Just plug your hub into a power socket and you will be online in a few minutes. This means you don’t have to pay for a landline you never use. Nice.
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Is there a cost for installation?
In most cases you’ll only need a standard install meaning there’s no additional cost. In some cases you’ll require what we call a non-standard install (wild name we know). This could be for a few reasons, like your property is surrounded by trees or higher buildings (or you live in a burrow) meaning the aerial will need to be higher to get the best signal. We’ll only be able to identify if you need a non-standard during the installation process when our engineers are at the property. We try our best not to have to charge more, but in some cases this is out of our hands and an additional installation fee may be charged. Hope you understand.
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How quickly can I get the service?
After you’ve placed your order Relish will call you to arrange an installation appointment. We’ll be able to offer you a choice of installation dates which suit you, and we have both morning and afternoon slots. Installations will happen from 5 working days of order confirmation. Basically you’ll be up and running pretty sharpish.
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Do I need to be present for the install?
Yes please. The actual installation can take up to 2 hours and we'll need an adult there to sign off the installation. Fret not we’re a friendly bunch.
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How can I change my install date?
Easy. If you need to change your appointment just let us know either by phone or chat at least 3 days prior to the existing booking. There will be a cancellation charge incurred if it is outside of this time.
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My installer hasn’t arrived on time, what should I do?
Sorry about that. Our installers try their best not to arrive late, however if they are running late they should have phoned you to let you know. If this hasn't happened please give us a call on 0330 686 6008 and we will look into it for you. Big apologies again.
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Does the indoor Hub require power?
Yes, the Hub must always be plugged into a plug socket with the power switched on for it to work.
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How do I connect my devices to the broadband?
There are a few ways to connect to your hub, you can connect via WiFi, WPS or via the network cable which was included in your box. To connect via WiFi simply search your devices' available WiFi connections, detect your Hub's network name (SSID) and enter your WiFi key (found on the label on the bottom of your Hub). To connect via the network cable you’ll need to connect the cable from the cable port on the Hub to the device you are using. You can see more information in your user guide.
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Where do I find my broadband network name and WiFi Key?
Your network name (SSID) and WiFi key (password) are displayed on a sticker either on the bottom of your Indoor Hub. Check out our Indoor Hub User Guide for more help.
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How do I set up port forwarding?
To see details on how to set up Port Forwarding please click here.
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Can I get a static IP address?
Of course. We’d be happy to help with this, just give us a call on 0330 686 8000 or chat to us online.
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Can I set up parental control?
Relish is a member of the Internet Watch Foundation to protect all our customers from illegal and obscene content. As standard, your Relish service does not restrict adult content. If you have children or would simply like to restrict adult content, log in to your My Account, go to Service and Settings and set up content lock or contact our customer care team 0330 686 8800. Due to the ever evolving nature of internet, there might be instances when you might come across content that you find suspicious. Please report it to the Internet Watch Foundation authority. Thank you.
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How do I reset my WiFi Key (password?)
When you’re connected to your Relish broadband, simply log in to your Hub Homepage by typing http://192.168.15.1 into your browser, your username and password are both ‘admin’. Once you’re logged in, you can reset your WiFi password in ‘WLAN settings’ under the ‘General Settings’ section. Please check out our Indoor Hub User Guide for more help.
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How do I set up a VPN with your service?
VPN support isn't something we offer, but they do work with our Hubs if you've set one up yourself.
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For information on any ongoing network issues or outages visit our Network Status page.
