The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
If we’ve identified an unplanned outage on our network we’ll keep you up to date on our Facebook and Twitter accounts, you can also check our network status page. When possible, we’ll send any affected customers an email to let you know what has happened. We hope you can appreciate however that this is sometimes out of our hands. It’s probably easier if you check our social pages instead of calling our phone lines though, as our team will already be beavering away to get you back online. Thanks for your patience.
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For information on any ongoing network issues or outages visit our Network Status page.