The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
There are no lights lit up on my hub, what should I do?
If there are no lights on your hub please try turning it off for a few minutes, then switch it on again to reset it. That should do the trick.
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There are lights on my hub but I cannot connect to the broadband, what should I do?
Oh dear. We’re sorry to hear you're experiencing issues. Here are some simple steps to try and get you back online:
Ensure your device’s Wi-Fi setting is turned on.
Double check you’re connected to the correct network (Relish SSID)
Reboot your hub, leave the device off for about 30 seconds and reconnect.
Try to re-locate the device to get a better signal.
If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.
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I think I have a faulty hub. Can I have a new one?
It’s very unusual for a hub to be faulty, but if you can’t resolve this by rebooting please give us a call on 0330 686 8000 and we’ll swoop in to help out. If your hub is faulty and still within warranty we’ll be able to send an engineer round to check this for you. No dramas.
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I can't connect to any webpage or access the internet, what do I do?
Sorry to hear this. Please try rebooting your hub and then re-connecting your devices. If this doesn’t fix the issue we may need to run some basic troubleshooting steps to find the cause and sort it. Please call us on 0330 686 8000 and we’ll be happy to help.
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I can't access a particular webpage, what should I do?
Have you tried accessing the site from a different connection as it could be a faulty webpage? Alternatively have you got Parental Controls enabled as this may have stopped you accessing this webpage? To disable these, please log in to your online account using the email address you provided when you signed up. Once logged in go to "My Services" Tab, and uncheck "Content Lock" option. Job done.
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We get very good speeds most the time, but sometimes the speed goes down, what can I do?
We hear you. Like with most broadband services, there are peak times and speeds can be impacted by the amount of people using the network at these times.
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How many devices can I have connected at once?
Our nifty Indoor Hub has the power to be connected to multiple devices at once, however the more devices you have connected, the more chance it might impact speed. We suggest disconnecting any devices you aren't using at the time to help improve your speeds. You can also use your LAN cable to have a wired connection for games consoles and Smart TV. The most important thing is to make sure your hub is in the best position in the window.
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Can I use a different SIM card in the Relish Hub?
We're afraid not. The Relish Hub only works with the SIM it comes with. This dream team works together.
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How do I access my Relish Hub Homepage page?
If you have one of our Gemtek Hubs you can log into your Hub Homepage by typing http://192.168.15.1 into your browser. Your username and password are both ‘admin’.
If you have one of our Verve Hubs you can log into your Hub Homepage by typing http://192.168.1.1 into your browser. Your username and password are both ‘user’.
You will need to be connected to your Relish broadband to do so. Please check out our Indoor Hub User Guide for more help
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How do I connect my devices to the Relish Hub?
There are a few ways to connect to your hub. You can either connect via WiFi, WPS or via the network cable which was included in your box. To connect via WiFi simply search your devices' available WiFi connections, detect your Hub's network name (SSID) and enter your WiFi key (these can be found on the label on the bottom of your Hub). To connect via the network cable you’ll need to connect the cable from the port on the Hub to the device you’re using. It should be pretty simple stuff but you can see more information in your user guide.
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Is there currently an outage in my area?
If we’ve identified an unplanned outage on our network we’ll keep you up to date on our Facebook and Twitter accounts, you can also check our network status page. When possible, we’ll send any affected customers an email to let you know what has happened. We hope you can appreciate however that this is sometimes out of our hands. It’s probably easier if you check our social pages instead of calling our phone lines though, as our team will already be beavering away to get you back online. Thanks for your patience.
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Which operating systems do you support?
For PC : Windows OS, IOS, Linux OS, Ubuntu OS
For gadgets : Android OS, IOS, Windows Phone OS
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Is the Relish Hub compatible with VoIP?
Indeed! VoIP is compatible with our hub, so you can use all your favourite applications to call friends, BFFs and loved ones.
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I am struggling to connect to Sky, is this a known issue?
We're aware some customers may have issues connecting to Sky's products. We currently don't support Sky Q but we're working with Sky on a fix for this. For Sky+, don't fret, we can help resolve this, we’ll just need you to give us a call on 0330 686 8000 when you're with your hub so we can change a few settings for you. You’ll be up and running in no time.
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For information on any ongoing network issues or outages visit our Network Status page.
