The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
In most cases you’ll only need a standard install meaning there’s no additional cost. In some cases you’ll require what we call a non-standard install (wild name we know). This could be for a few reasons, like your property is surrounded by trees or higher buildings (or you live in a burrow) meaning the aerial will need to be higher to get the best signal. We’ll only be able to identify if you need a non-standard during the installation process when our engineers are at the property. We try our best not to have to charge more, but in some cases this is out of our hands and an additional installation fee may be charged. We hope you understand.
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