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Help and support

Mobile Broadband How do I connect my devices to my Pocket Hub?

It’s very easy. In the WiFi settings of your device, select your Pocket Hub’s network name (SSID) and enter the WiFi Key (password). Both are written at the back of your Pocket Hub. Use the Web Management interface to change your network name (SSID) and/or WiFi Key (password) to something more memorable. In case you forget your settings, press the WPS button on your Pocket Hub twice and the details will show on the Hub’s screen. To access your Web Management interface, switch on your Pocket Hub, open the browser and enter http://192.168.1.1 Default user name and password are both ‘admin’. Read your Pocket Hub User Guide for more help.

How do I know my Pocket Hub is connected to the internet?

When your Pocket Hub is connected to the internet, a circle icon displays on the screen at the top, next to the WiFi symbol. Read your Pocket Hub User Guide for more help.

Where do I check my signal strength?

You can see your current signal strength displayed in the top left corner of your Hub’s screen. Read your Pocket Hub User Guide for more help.

Where do I find my Pocket Hub's network name (SSID) and WiFi key (password)?

You can find both your network name (SSID) and WiFi Key (password) on the back of your Pocket Hub and in the Quick Reference Card that we slipped into the box. If you’ve changed your network name (SSID) and/or WiFi Key (password) to something more memorable and forgot, press the WPS button on your Pocket Hub twice and the details will show on the Hub’s screen. Read your Pocket Hub User Guide for more help.