The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
The placement of your hub is mighty important. On the white box your hub arrived in you can see our steps for how to set up your hub. As this is 4G technology there needs to be a clear line of site for the hub and no electronic equipment such as microwaves and baby monitors nearby which could interfere with the signal. The hub needs to be next to the window (on the windowsill if possible), with the Relish logo pointing out of the window. You need to make sure there are no curtains, blinds or pot plants in the way. If you’ve run through all these steps and still need help improving the speeds please call our team on 0330 686 8000, they’ll be able to tell you the perfect position to place your hub.
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