How can we help?
Order, delivery and set-up
Do I have to be home when the hub will be delivered
We always need someone to sign for the delivery of the hub, however this doesn’t necessarily have to be the account holder. We offer nationwide next day delivery if you need us to deliver the hub to a more convenient place, likewise we can offer click & collect delivery to a shop or store near to you. Essentially we’ll do anything we can to get you and your hub together. If you have ordered same day delivery, we can deliver this to any address within central London, and you can nominate someone to sign for you.
For information on any ongoing network issues or outages visit our Network Status page.