How can we help?
I only get a good connection when I have the window open or have to place the hub outside. Is this right?
The Relish hub needs to be placed in an open area, by the window in order to get good reception. We don't suggest putting your hub outside as it would get chilly, however please make sure there are no curtains or blinds blocking it. Also please make sure that you put the hub away from any electronic devices which could interfere with the signal. We've created a short video to help you find the best setup for your hub which you can see here. Hopefully that should do the trick.