The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
I only get a good connection when I have the window open or have to place the hub outside. Is this right?
The Relish hub needs to be placed in an open area, by the window in order to get good reception. We don't suggest putting your hub outside as it would get chilly, however please make sure there are no curtains or blinds blocking it. Also please make sure that you put the hub away from any electronic devices which could interfere with the signal. We've created a short video to help you find the best setup for your hub which you can see here. Hopefully that should do the trick.
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