How can we help?
My service is sometimes unusable, is there anything I can do?
Your service should never be unusable, although the speed you experience could be affected by the number of people using the network and sometimes external factors like the weather or poltergeists. Please refer to our User Guide to see how to improve your broadband speeds. If you're still having trouble, please chat to us online or call us on 0330 686 8000.