How can we help?
There are no lights lit up on my hub, what should I do?
If there are no lights on your Hub please try re-positioning it. It needs to be in a window (on the windowsill if possible) with no blinds or curtains blocking the signal. Once you've re-positioned it, try turning it off for a few minutes, then switch it on again to reset it. That should do the trick. You can see more information on how to set up your Hub in your user guide or view our setup video here.