The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
There are no lights lit up on my hub, what should I do?
If there are no lights on your Hub please try re-positioning it. It needs to be in a window (on the windowsill if possible) with no blinds or curtains blocking the signal. Once you've re-positioned it, try turning it off for a few minutes, then switch it on again to reset it. That should do the trick. You can see more information on how to set up your Hub in your user guide or view our setup video here.
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For information on any ongoing network issues or outages visit our Network Status page.