How can we help?
My speeds vary throughout the day. Why is this?
We hear you. Like with most broadband services, there are peak times and speeds can be impacted by the amount of people using the network at these times, it can also be down to the placement of your hub. It needs to be in the best spot possible to get faster speeds. This is in a window, with no curtains or blinds drawn blocking the signal, also make sure no electronic equipment is near it which could interfere with the signal. If you want any more help with this please call us on 0330 686 8000 and we can run through some steps with you to try and improve your speeds.