The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
We hear you. Like with most broadband services, there are peak times and speeds can be impacted by the amount of people using the network at these times, it can also be down to the placement of your hub. It needs to be in the best spot possible to get faster speeds. This is in a window, with no curtains or blinds drawn blocking the signal, also make sure no electronic equipment is near it which could interfere with the signal. If you want any more help with this please call us on 0330 686 8000 and we can run through some steps with you to try and improve your speeds.
Was this article helpful?
Thank you for your feedback
6 out of 12 found this useful
For information on any ongoing network issues or outages visit our Network Status page.