How can we help?
There are lights on my hub but I cannot connect to the broadband, what should I do?
Oh dear. We’re sorry to hear you're experiencing issues. Here are some simple steps to try and get you back online:
Step 1 - Ensure your device’s Wi-Fi setting is turned on.
Step 2 - Double check you’re connected to the correct network (Relish SSID)
Step 3 - Reboot your hub, leave the device off for about 30 seconds and reconnect.
Step 4 - Try to re-locate the device to get a better signal.
If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.