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Article for: London, Reading

Hints & Tips

There are lights on my hub but I cannot connect to the broadband, what should I do?

Oh dear. We’re sorry to hear you're experiencing issues. Here are some simple steps to try and get you back online:

Step 1 - Ensure your device’s Wi-Fi setting is turned on. 
Step 2 - Double check you’re connected to the correct network (Relish SSID)
Step 3 - Reboot your hub, leave the device off for about 30 seconds and reconnect.
Step 4 - Try to re-locate the device to get a better signal.   

If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.

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