How can we help?
I can't access a particular webpage, what should I do?
Have you tried accessing the site from a different connection as it could be a faulty webpage? Alternatively have you got Parental Controls enabled as this may have stopped you accessing this webpage? To disable these, please log in to your online account using the email address you provided when you signed up. Once logged in go to "My Services" Tab, and uncheck "Content Lock" option. Job done.