The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
It say's on your website that you don't have coverage in my area, but my neighbours in the building use your service. Why can't I?
We're sorry to hear this. Our coverage is very specific to ensure that we only provide the best broadband service. We may not be able to offer you a good service due to the location of your home or business in comparison to our tower, but it could also be that you're in a converted building which isn't showing up in our coverage checker. We're more than happy to check this for you, so give us a quick call on 0330 686 6000.
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For information on any ongoing network issues or outages visit our Network Status page.