The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
I used to be able to get Relish at my address, but now I can't. Why is this?
Although your address is in coverage, because we’re optimising our network we're not currently adding new customers in this area. We constantly optimise our coverage area by taking postcodes out that might receive a poor service to make sure we only have happy customers with tip top performance. We're sorry for any disappointment caused. If you want us to check this for you feel free to chat with us.
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For information on any ongoing network issues or outages visit our Network Status page.