The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
I just moved into a property and one of your hubs is here. Can I start using it today?
You may find the hub won't connect to the internet upon plugging it in and we will need permission from the previous account holder to hand the account over to you. If you have no way of contacting the previous owner you will have to place a new order. If you get in touch with one of our friendly agents on chat or call us on 0330 686 6000 we will be able to get you connected.
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For information on any ongoing network issues or outages visit our Network Status page.