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Help and support

Business on the move What are the maximum speeds I can get?

You can get up to 65Mbps download speeds with your Pocket Hub. But the speeds are dependent on the coverage area and the signal strength you’re currently in. You can test the download speeds using our coverage checker. Worried that your broadband is not performing well? Call us on 0330 686 8800 for assistance. If we can’t help, you always have 14 day money back guarantee.

What is broadband speed and how do I test it?

Broadband speed is the rate that online information is received (download speed) or sent (upload speed) using your internet connection. You can test the download speeds using our coverage checker.

Where can I connect my Pocket Hub?

You can connect your Pocket Hub to our network of ultrafast 4G broadband in central London. And we are constantly adding more 4G coverage. If you travel outside the zone, you still get nationwide 3G (HSDPA) coverage.

Will my Pocket Hub work outside London and abroad?

Your Pocket Hub will get you online across the UK. You can connect to our network of ultrafast 4G broadband in central London. And we are constantly adding more 4G coverage. If you travel outside the zone, you still get nationwide 3G (HSDPA) coverage. We are currently reviewing options for you to use your Pocket Hub abroad. We will offer this service shortly.