How can we help?
I have cancelled my account with you, and returned my hub, but you are still sending me bills. Why is this happening?
Chances are there’s still an outstanding amount on your account which will need settling. In some cases we might even owe you money! If there is an outstanding amount on your account (even a few pence) bills will continue to be sent until the amount is settled. Please check My Account to see if there is a balance remaining, otherwise please let us know and we can look into this for you, no dramas.