The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
I regularly stream video via Netflix/Amazon, will I be affected by the Acceptable Use Policy?
Please be assured your service remains unlimited with no usage cap. Streaming video content on sites such as Netflix and Amazon are all very normal behaviours. We have not introduced an Acceptable Use Policy to limit your use of streaming, but to safeguard our customers against those who are excessively using the service. You can read more about the policy here.
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For information on any ongoing network issues or outages visit our Network Status page.