The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
I have cancelled my account with you, and returned my hub, but you are still sending me bills. Why is this happening?
Chances are there’s still an outstanding amount on your account which will need settling. In some cases we might even owe you money! If there is an outstanding amount on your account (even a few pence) bills will continue to be sent until the amount is settled. Please check My Account to see if there is a balance remaining, otherwise please let us know and we can look into this for you, no dramas.
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For information on any ongoing network issues or outages visit our Network Status page.