The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
Please note that the above referenced clauses are deleted in their entirety and replaced with the following:
“If You miss to pay Your bill, We will send You a reminder or call You. Unfortunately, if We do not receive payment within two calendar days of the date of that reminder, We may suspend the Service and/ or add a late payment charge, to cover Our reasonable costs, to Your next bill by way of compensation to Us for breaking the terms of this Agreement. We may also charge You to cover the cost to Us for any direct debit or cheque payments which are returned to Us because You do not have enough funds in Your account. The charges relating to late payment set out in this paragraph are not subject to VAT.” Thank you for your understanding.
This change applies to all orders accepted by Relish under the above listed terms and conditions, before or after the date stated above.